Vinted Shoppers Express Displeasure Regarding Sizing Modifications

Members of the platform have expressed outrage due to a modification that led to products showing incorrect sizing.

The second-hand shopping app has revised its size classifications for female and kids' apparel but did not contact every member regarding the update.

Digital Channels Response

Numerous buyers and vendors have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.

Vinted explained the updated approach better aligns with comparable marketplaces.

The platform has recommended to review their products and adjust the sizing manually if necessary, causing user dissatisfaction.

Size Classification Updates

Before the change, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.

The new system has a letter and a range such as S/UK 8-10.

For certain items, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.

User Stories

Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," as the platform currently indicates.

Stephanie Gallen, located in Scotland, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they may become frustrated," she said.

Manual Updates

A different user, from Derby, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial following partial earnings loss," she stated.

Platform Context

The service features exceeding 100 million shoppers, comprising 18 million UK members.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time when a surprising modification within the service has received backlash: last year, Vinted reversed a change regarding delivery choices after backlash from users.

Nicole Morris
Nicole Morris

A tech enthusiast and writer passionate about sharing insights on innovation and self-improvement.